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Tracker file upload broken for MacOsX created files

  • Tracker item actions
Trackers
Items
Status
Pending
Subject
Tracker file upload broken for MacOsX created files
Version
18.x
18.x Regression
Category
  • Bug
  • Regression
  • Usability
Feature
Trackers
Resolution status
Works For Me
Submitted by
Torsten Fabricius
Lastmod by
Torsten Fabricius, Jonny Bradley
Rating
(0)
Description

Hello folks,

I found out a strange behaviour at least for .pdf files:

I use a Tracker with a field of type "files" to provide a "file-pool" respectively a download area for an npo's member are - Tiki 18.0 alpha. On another site with Tiki 17 the error does not appear.
File gallery is set to store in directory on both sites.

When a user tries to upload a file of any size that was either created on a Mac or that was sent from a Mac by email (so has been stored/saved on a Mac), it is not possible to upload to Tiki via the files field.

Error: Upload impossible. There are restrictions.
(translated)

The same file can be uploaded via the file gallery - but then it does not appear in the tracker.

jonnyb wrote:

Jonny in IRC at 26 March 2018:
"4:57:20 PM - jonnyb: althugh the error looks like one i exposed recently in 18.x - before when it errored it just removed the tracker item edit modal so you lost all your changes an so i fixed that, but i should not have introduced any new errors - maybe the file is too big, or doesn 't meet the mime type or somthing? check the extension is .pdf etc, maybe it's something like that?"


When I recreate the file (I use Ubuntu 14.04), by importing to a software and save as new file or I split and remerge it with pdfSAM, the newly recreated file can be uploaded via the tracker field files.

It is not enough to simply save a copy from the .pdf viewer, but it must be really created new. pdfSAM is a workaround for multipage files, but not sufficient for a growing amount of files.

As I am stubborn in the npos where I am engaged, that we need OS independend solutions, not excluding for ex Linux users, I cannot expect from Mac users to not being able to use the Tracker field of type files and even not be able to privide files to the teams.

I am wondering why this occurs, cause afaik the main developer of this field type is a Mac user himself -Jonny, right assumtion 😉 ?

Please help or comment.

If no quick fix possible, I'll post a bugreport including this description later on today.

Thx for help and considerations.
Torsten

Solution

Can you provide an example of this sort of "Mac" file - i use Mac created files on trackers on trunk and 18.x without any problems

Importance
9
Priority
45
Demonstrate Bug on Tiki 19+
Demonstrate Bug (older Tiki versions)
Ticket ID
6610
Created
Monday 02 April, 2018 02:14:44 UTC
by Torsten Fabricius
LastModif
Thursday 19 July, 2018 15:16:59 UTC


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