History: Manual cleanup of email bounces
Source of version: 16 (current)
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Related: [item3756-Manage-email-bounces] This will soon be easier: https://gitlab.com/tikiwiki/tiki/-/merge_requests/1879 !! Steps # Look at most recent bounce # Determine email address it was sent to. # Determine type of bounce and course of action ** soft bounce *** vacation message, just delete message or archive? ** hard bounce *** email account no longer exists: delete from our system ** other bounces *** Your mail server is flagged as a spammer. You can contest here: http:// (We should do this once our system stops sending spam) # Search through whole data set for all uses of that email, and implement decision ** You need to log into each Tiki association site *** https://tiki.org/tiki-adminusers.php __Generally running latest stable Tiki version__ uses new mail server **** https://tiki.org/tiki-admin_notifications.php *** https://dev.tiki.org/tiki-adminusers.php __Generally running latest stable Tiki version__ [https://gitlab.com/tikiwiki/tiki/-/merge_requests/2119|patch applied manually] uses new mail server **** https://dev.tiki.org/tiki-admin_notifications.php *** https://doc.tiki.org/tiki-adminusers.php __Generally running latest stable Tiki version__ [https://gitlab.com/tikiwiki/tiki/-/merge_requests/2119|patch applied manually] uses new mail server **** https://doc.tiki.org/tiki-admin_notifications.php *** https://themes.tiki.org/tiki-adminusers.php __Generally running latest stable Tiki version__ [https://gitlab.com/tikiwiki/tiki/-/merge_requests/2119|patch applied manually] uses new mail server **** https://themes.tiki.org/tiki-admin_notifications.php *** https://profiles.tiki.org/tiki-adminusers.php __Running Tiki 21 LTS__ [https://gitlab.com/tikiwiki/tiki/-/merge_requests/2119|patch applied manually] uses new mail server **** https://profiles.tiki.org/tiki-admin_notifications.php *** https://branding.tiki.org/tiki-adminusers.php __Running Tiki 21 LTS__ [https://gitlab.com/tikiwiki/tiki/-/merge_requests/2119|patch applied manually] uses new mail server **** https://branding.tiki.org/tiki-admin_notifications.php *** etc. *** Since ((doc:InterTiki)) is in place, you can manually edit user information. So deactivate InterTiki, clean the data, and reactivate InterTiki. We have a [https://avan.tech/item84889-Tiki-InterTiki-permit-to-modify-user-information-on-nodes|task] to ease this. !! Things to watch out for * 1 hard bounce is not necessarily enough to delete email. * A single bounce message can be for many emails (if you multiple emails to the same domain). So you can't delete it until you have addressed all of it. !! Essential * It's great to have a tool to categorize between soft and hard bounce, and count. But we also need to be able to read each email. Thus Cypht access somehow. !! Potential feature request * Add an exclusion list for emails never to be written to ** temporary (ex.: 30 days) ** permanent