Related: item3756-Manage-email-bounces
This will soon be easier: https://gitlab.com/tikiwiki/tiki/-/merge_requests/1879
Steps
- Look at most recent bounce
- Determine email address it was sent to.
- Determine type of bounce and course of action
- soft bounce
- vacation message, just delete message or archive?
- hard bounce
- email account no longer exists: delete from our system
- other bounces
- Your mail server is flagged as a spammer. You can contest here: http:// (We should do this once our system stops sending spam)
- soft bounce
- Search through whole data set for all uses of that email, and implement decision
- You need to log into each Tiki association site
- https://tiki.org/tiki-adminusers.php Generally running latest stable Tiki version uses new mail server
- https://dev.tiki.org/tiki-adminusers.php Generally running latest stable Tiki version patch applied manually uses new mail server
- https://doc.tiki.org/tiki-adminusers.php Generally running latest stable Tiki version patch applied manually uses new mail server
- https://themes.tiki.org/tiki-adminusers.php Generally running latest stable Tiki version patch applied manually uses new mail server
- https://profiles.tiki.org/tiki-adminusers.php Running Tiki 21 LTS patch applied manually uses new mail server
- https://branding.tiki.org/tiki-adminusers.php Running Tiki 21 LTS patch applied manually uses new mail server
- etc.
- Since InterTiki is in place, you can manually edit user information. So deactivate InterTiki, clean the data, and reactivate InterTiki. We have a task to ease this.
- You need to log into each Tiki association site
Things to watch out for
- 1 hard bounce is not necessarily enough to delete email.
- A single bounce message can be for many emails (if you multiple emails to the same domain). So you can't delete it until you have addressed all of it.
Essential
- It's great to have a tool to categorize between soft and hard bounce, and count. But we also need to be able to read each email. Thus Cypht access somehow.
Potential feature request
- Add an exclusion list for emails never to be written to
- temporary (ex.: 30 days)
- permanent