I made a test of the live support system, which seems broken in Tiki 13.
Error 1: PHP error. The lslib.php get_event is not matching the tikilib::get_event() definition. The tikilib verison is used by tiki_score
The live support system correctly shows the online status of an operator, it seems
Error 2: When a client attempt to contact live support it is difficult to get the event through to the online operator. I had to reload the operator panel to get it.
Error 3: The chat messages are not relayed, making the live support completely useless.
I now spotted this mail thread: https://tiki.org/forumthread48606
Pascal mentions this should be killed if it doesn't work, and I tend to agree. Having a dysfunctional support system is worse than none at all.
However, the Live Support is a very nice feature, if it did work properly (and looked better).
I did some fixes to the Live support system, so it functions again. However, the status is not good and it is not recommended to use it on "critical" sites. The errors listed above should be fixed though.
The functionality can really beneficial to some sites. The whole system should be revamped.
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