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LDAP login error causes blank page instead of "Login error" page

Status
Closed
Subject
LDAP login error causes blank page instead of "Login error" page
Version
6.x
Category
  • Error
  • Usability
Feature
External Authentication (LDAP, AD, PAM, CAS, etc)
Resolution status
Out of Date
Submitted by
tpinet
Lastmod by
Ushindi Gedeon
Rating
(0)
Description

We are running Tiki 6.2 (clean install), on a Windows 2003 Server, Apache 2.2.16 w SSL, PHP 5.3.3, remote MySQL 5 database. This bug is across all browsers.

Our organization has LDAP (Active Directory) enabled. If a user does not type in the correct password or has chosen to remember an old password (that has since been resent by AD) they will not be able to login and there is no screen to tell them why not. On login error, I can see in the LDAP logs:

Error: Bind failed: Invalid credentials

but a blank page is presented. Since the user does not think their invalid login is the problem, they keep trying and blame the system.

Solution
Workaround
Importance
9
Priority
45
Demonstrate Bug on Tiki 19+
Demonstrate Bug (older Tiki versions)
Ticket ID
3932
Created
Tuesday 05 July, 2011 12:37:06 UTC
by tpinet
LastModif
Wednesday 01 July, 2026 21:47:30 UTC


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