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Manage email bounces

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Trackers
Items
Status
Closed
Subject
Manage email bounces
Version
7.x
Category
  • Dogfood on a *.tiki.org site
  • Feature request
Feature
Watch (email notifications of changes)
Resolution status
Fixed or Solved
Submitted by
Marc Laporte
Lastmod by
Marc Laporte
Rating
(0)
Description

Tiki sends emails for several things (watches, password reset, newsletters, etc.) in addition to end users via Cypht webmail.

System emails should be sent with a valid sender email. Many will put a bogus no-reply at example.org but that is bad practice. We should be using a real email account, accessible via Cypht.

See also Transactional Email Providers

There will be manual replies. There will be bounces. This should be monitored, and handled accordingly. When you have hundreds or thousands of bounces in a Cypht-accessible account, it's tricky and time-consuming to manage.

If you don't handle this, and repeatedly send out emails to invalid accounts, you risk being flagged as a spammer.

Tiki should help detect types of bounces. Ex.:

  • Manual reply
  • Soft bounce (ex.: vacation message)
  • Hard bounce: (user doesn't exist)


There should be a dashboard of all bounces, with a way to see

  • The emails with the most bounces (top bouncing emails so site admin can go in order of priority)
  • The actual emails with Cypht


And help Tiki admin handle this

  • Show where this email is used (user profile, watches, etc.) and help remove.


See https://packagist.org/?query=bounceQuestion for potential libs.

Solution
https://gitlab.com/tikiwiki/tiki/-/merge_requests/1879Question
Importance
5
Easy to solve?
2
Priority
10
Demonstrate Bug on Tiki 19+
Demonstrate Bug (older Tiki versions)
Ticket ID
3756
Created
Sunday 23 January, 2011 17:05:10 UTC
by Marc Laporte
LastModif
Friday 14 October, 2022 14:38:22 UTC


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