Category: Live support

This should be migrated to the community site, and handled with ((doc:Organic groups)) and ((doc:User Trackers))

This tracker is made to help filtering and sorting the features vs categories vs options we need to tag a bug/regression/wish with.

I made a test of the live support system, which seems broken in Tiki 13.

Error 1: PHP error. The lslib.php get_event is not matching the tikilib::get_event() definition. The tikilib verison is used by tiki_score

The live support system correctly shows the online status of an operator, it seems

Error 2: When a client attempt to contact live support it is difficult to get the event through to the online operator. I had to reload the operator panel to get it.

Error 3: The chat messages are not relayed, making the live support completely useless.
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I now spotted this mail thread: https://tiki.org/forumthread48606
Pascal mentions this should be killed if it doesn't work, and I tend to agree. Having a dysfunctional support system is worse than none at all.
However, the Live Support is a very nice feature, if it did work properly (and looked better).
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I did some fixes to the Live support system, so it functions again. However, the status is not good and it is not recommended to use it on "critical" sites. The errors listed above should be fixed though.

The functionality can really beneficial to some sites. The whole system should be revamped.

LiveSupport seems broken in 1.9.3 CVS.

I can activate it OK via Admin|Features.
When I click on the LiveSupport admin link, I get the admin, I add myself (a regular user) as operator. Then when I try to open a Client window, I get a new popup window with this error:

Warning: Smarty error: unable to read resource: "tiki-live_support_message.tpl" in /usr/www/users/cafsu/networks/lib/smarty/libs/Smarty.class.php on line 1088