chats

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Status

Open

Subject

Live support has no function to delete support requests/messages/chats

Version

18.x

Category

Consistency
Feature request

Feature

Admin Interface (UI)

Resolution status

New

Submitted by

hman

Lastmod by

hman

Rating

(0)

Description

The live support system does not have a function to delete support requests, chats or messages. The one delete that is offered deletes an operator. With the operator also all support data is lost, which might be undesirable. Reinstating an operator does not reinstate the data.

Importance

Easy to solve?

Priority

Demonstrate Bug on Tiki 19+

INVKEYS

This bug has been demonstrated on show2.tiki.org

Please demonstrate your bug on show2.tiki.org

Show.tiki.org snapshot creation is in progress

Show.tiki.org snapshot creation is in progress... Please monitor http:// for progress. Note that if you get a popup asking for a username/password, please just enter "show" and "show".

Password reset

Password reset was successful

Password reset

Password reset failed

Show.tiki.org instance destruction in progress

Show.tiki.org instance destruction is in progress... Please wait...

Show.tiki.org is not configured properly

The public/private keys configured to connect to show2.tiki.org were not accepted. Please make sure you are using RSA keys. Thanks.

Show.tiki.org is currently unavailable

Unable to connect to show2.tiki.org. Please let us know of the problem so that we can do something about it. Thanks.

Show.tiki.org is under maintenance

Show.tiki.org is currently under maintenance. Sorry for the inconvenience.

Unable to get information from show2.tiki.org

Unable to get information from show2.tiki.org. Please let us know of the problem so that we can do something about it. Thanks.

Instance is being created

Show.tiki.org is in the progress of creating the new instance. Please continue waiting for a minute or two. If this continues on for more than 10 minutes, please let us know of the problem so that we can do something about it. Thanks.

About show2.tiki.org

To help developers solve the bug, we kindly request that you demonstrate your bug on a show2.tiki.org instance. To start, simply select a version and click on "Create show2.tiki.org instance". Once the instance is ready (in a minute or two), as indicated in the status window below, you can then access that instance, login (the initial admin username/password is "admin") and configure the Tiki to demonstrate your bug. Priority will be given to bugs that have been demonstrated on show2.tiki.org.

Version: Create show2.tiki.org instance

Accessing the Tiki instance that demonstrates this bug

The URL for the show2.tiki.org instance that demonstrates this bug is at: http://. Note that if you get a popup asking for a username/password, please just enter "show" and "show". This is different from the initial login and password for a new Tiki which is "admin" and "admin".

For the install log, see http://

Note that if you see PHP errors or a Tiki claiming to be missing third party software, the instance creation is probably not finished. Please wait a couple minutes and reload.

Snapshots

Snapshots are database dumps of the configuration that developers can download for debugging. Once you have reproduced your bug on the show2.tiki.org instance, create a snapshot that can then be downloaded by developers for further investigation.

Snapshots can be accessed at: http://. Note that if you get a popup asking for a username/password, please just enter "show" and "show".

Create new snapshot

Update the clone Access the clone

Demonstrate Bug (older Tiki versions)

INVKEYS

This bug has been demonstrated on show.tikiwiki.org

Please demonstrate your bug on show.tikiwiki.org

Show.tiki.org snapshot creation is in progress

Show.tiki.org snapshot creation is in progress... Please monitor http:// for progress. Note that if you get a popup asking for a username/password, please just enter "show" and "show".

Password reset

Password reset was successful

Password reset

Password reset failed

Show.tiki.org instance destruction in progress

Show.tiki.org instance destruction is in progress... Please wait...

Show.tiki.org is not configured properly

The public/private keys configured to connect to show.tikiwiki.org were not accepted. Please make sure you are using RSA keys. Thanks.

Show.tiki.org is currently unavailable

Unable to connect to show.tikiwiki.org. Please let us know of the problem so that we can do something about it. Thanks.

Show.tiki.org is under maintenance

Show.tiki.org is currently under maintenance. Sorry for the inconvenience.

Unable to get information from show.tikiwiki.org

Unable to get information from show.tikiwiki.org. Please let us know of the problem so that we can do something about it. Thanks.

Instance is being created

About show.tikiwiki.org

To help developers solve the bug, we kindly request that you demonstrate your bug on a show.tikiwiki.org instance. To start, simply select a version and click on "Create show.tikiwiki.org instance". Once the instance is ready (in a minute or two), as indicated in the status window below, you can then access that instance, login (the initial admin username/password is "admin") and configure the Tiki to demonstrate your bug. Priority will be given to bugs that have been demonstrated on show.tikiwiki.org.

Version: Create show.tikiwiki.org instance

Accessing the Tiki instance that demonstrates this bug

The URL for the show.tikiwiki.org instance that demonstrates this bug is at: http://. Note that if you get a popup asking for a username/password, please just enter "show" and "show". This is different from the initial login and password for a new Tiki which is "admin" and "admin".

For the install log, see http://

Note that if you see PHP errors or a Tiki claiming to be missing third party software, the instance creation is probably not finished. Please wait a couple minutes and reload.

Snapshots

Snapshots are database dumps of the configuration that developers can download for debugging. Once you have reproduced your bug on the show.tikiwiki.org instance, create a snapshot that can then be downloaded by developers for further investigation.

Snapshots can be accessed at: http://. Note that if you get a popup asking for a username/password, please just enter "show" and "show".

Create new snapshot

Update the clone Access the clone

Ticket ID

7457

Created

Sunday 02 August, 2020 16:27:36 UTC
by hman

LastModif

Sunday 02 August, 2020 16:27:36 UTC

Tiki Roundtable Meeting - July

Live support has no function to delete support requests/messages/chats

This bug has been demonstrated on show2.tiki.org

Please demonstrate your bug on show2.tiki.org

This bug has been demonstrated on show.tikiwiki.org

Please demonstrate your bug on show.tikiwiki.org

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Tiki Roundtable Meeting - July

Live support has no function to delete support requests/messages/chats

This bug has been demonstrated on show2.tiki.org

Please demonstrate your bug on show2.tiki.org

This bug has been demonstrated on show.tikiwiki.org

Please demonstrate your bug on show.tikiwiki.org

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