Live support system is broken
- Status
- Open
- Subject
- Live support system is broken
- Version
- 13.x
- Category
- Error
- Feature
- Live support
- Resolution status
- New
- Submitted by
- Arild Berg
- Lastmod by
- Arild Berg
- Rating
- Description
I made a test of the live support system, which seems broken in Tiki 13.
Error 1: PHP error. The lslib.php get_event is not matching the tikilib::get_event() definition. The tikilib verison is used by tiki_score
The live support system correctly shows the online status of an operator, it seems
Error 2: When a client attempt to contact live support it is difficult to get the event through to the online operator. I had to reload the operator panel to get it.
Error 3: The chat messages are not relayed, making the live support completely useless.
I now spotted this mail thread: https://tiki.org/forumthread48606
Pascal mentions this should be killed if it doesn't work, and I tend to agree. Having a dysfunctional support system is worse than none at all.
However, the Live Support is a very nice feature, if it did work properly (and looked better).
I did some fixes to the Live support system, so it functions again. However, the status is not good and it is not recommended to use it on "critical" sites. The errors listed above should be fixed though.
The functionality can really beneficial to some sites. The whole system should be revamped.
- Priority
- 25
- Demonstrate Bug on Tiki 19+
-
This bug has been demonstrated on show2.tiki.org
Please demonstrate your bug on show2.tiki.org
Show.tiki.org is not configured properlyThe public/private keys configured to connect to show2.tiki.org were not accepted. Please make sure you are using RSA keys. Thanks.
- Demonstrate Bug (older Tiki versions)
-
This bug has been demonstrated on show.tikiwiki.org
Please demonstrate your bug on show.tikiwiki.org
Show.tiki.org is not configured properlyThe public/private keys configured to connect to show.tikiwiki.org were not accepted. Please make sure you are using RSA keys. Thanks.
- Ticket ID
- 5435
- Created
- Sunday 17 August, 2014 16:08:23 UTC
by Arild Berg - LastModif
- Monday 18 August, 2014 18:56:59 UTC