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LiveSupport broken in 1.9.3 CVS

Status
Closed
Subject
LiveSupport broken in 1.9.3 CVS
Version
1.9.x
Category
  • Error
Feature
Templates (Smarty)
Installer (profiles, upgrades and server-related issues)
Live support
Resolution status
Fixed or Solved
Submitted by
Fabián Rodríguez
Volunteered to solve
Fabián Rodríguez
Lastmod by
Beestje
Rating
(0)
Description

LiveSupport seems broken in 1.9.3 CVS.

I can activate it OK via Admin|Features.
When I click on the LiveSupport admin link, I get the admin, I add myself (a regular user) as operator. Then when I try to open a Client window, I get a new popup window with this error:

Warning: Smarty error: unable to read resource: "tiki-live_support_message.tpl" in /usr/www/users/cafsu/networks/lib/smarty/libs/Smarty.class.php on line 1088

Solution

tiki-live_support_message.php is using the wrong template, tiki-live_support_message.tpl

@line 37 of tiki-live_support_message.php, change :
// Display the template
$smarty->display("tiki-live_support_message.tpl");

to:
// Display the template
$smarty->display("tiki-live_support_client.tpl");

Importance
9 high
Priority
45
Demonstrate Bug (Tiki 19+)
Please demonstrate your bug on show2.tiki.org
 About show2.tiki.org

To help developers solve the bug, we kindly request that you demonstrate your bug on a show2.tiki.org instance. To start, simply select a version and click on "Create show2.tiki.org instance". Once the instance is ready (in a minute or two), as indicated in the status window below, you can then access that instance, login (the initial admin username/password is "admin") and configure the Tiki to demonstrate your bug. Priority will be given to bugs that have been demonstrated on show2.tiki.org.

Version: Create show2.tiki.org instance
Demonstrate Bug (older Tiki versions)
Please demonstrate your bug on show.tikiwiki.org
 About show.tikiwiki.org

To help developers solve the bug, we kindly request that you demonstrate your bug on a show.tikiwiki.org instance. To start, simply select a version and click on "Create show.tikiwiki.org instance". Once the instance is ready (in a minute or two), as indicated in the status window below, you can then access that instance, login (the initial admin username/password is "admin") and configure the Tiki to demonstrate your bug. Priority will be given to bugs that have been demonstrated on show.tikiwiki.org.

Version: Create show.tikiwiki.org instance
Ticket ID
537
Created
Tuesday 04 April, 2006 18:15:14 GMT-0000
by Unknown
LastModif
Monday 20 April, 2009 14:54:48 GMT-0000

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