The dialog structure for uploading a file and adding a link to it in wiki page is much better than it was, thanks to the introduction of the File icon in the toolbar of the wiki editor. But it is still cumbersome and error prone. Here is the process below and the usability issues that I found at various spots.
Besides the fact that this is long, there are many places where it is misleading to the user (details later). I had to try this more than a dozen times, clicking on different items, to figure out how it works. And I had help from some experts on the mailing list!
Fortunately, there are a number of very small fixes that we could implement to address those issues. See below for a discussion of the various issues and proposed fixes.
Currently, the type is set to empty. It really should be set to either File Gallery/Archive or Attachment by default. Personally, I would favour File Gallery/Archive, because I think it's generally a bad idea to attach files to a wiki page, because it limits your ability to link to those files from other pages. But the point is: the value should default to what users most commonly use.
In some cases, the picklist only has one option in it anyways (ex: if the feature for attaching files to wiki pages is off). In those cases, then the picklist should DEFINITELY default to that single value.
I never realized that I could click on it to choose the file. Someone had to actually point that out to me. Others on the mailing list have said that they need to point this out to users all the time.
Once you click on pick a file link, you are presented with the general screen for navigating and managing the File Gallery. But at this point in time, you are only intersted in uploading or choosing a file from the gallery, and seeing this complex dialog is very disorienting. In my case, I managed to miss the fac that there was an Upload button on that screen, and I thought I had mad a mistake and someone pressed the wrong button or link in the previous screen. I had to go back to the previous screen several times and click on different things, and finally come back to clicking pick a file, and then I saw the Upload button.
In Step 8, there is nothing that tells you you need to click on the file name after you uploaded it. I went through the whole process several times and it never occured to me that I had to do this until someone from the mailing list told me.
Note that there is a message to that effec that appears if you hover the mouse over the file's name. That message really should be visible at all times, not just when you hover over the file name.
Fix2: If that's not possible, at least put a very prominent messages saying that the user needs to click on the file name
In Step 9, you are back at the original pop up, and you need to click on the Insert button, otherwise the link to the uploaded file does not get inserted.
Again, I had to do the process several times before realizing I had to do this. My natural tendancy was to close the popup, either by Xing it or clicking on the Close button. The result is that the file does not get inserted on the page.
I think the problem is that the two buttons at the bottom say:
And you naturally tend to click on the first of these two, i.e. Close.
Insert link | Cancel
Also, if the user clicks on the X to close the window, the link should be inserted (in other words, Insert link should be the default). The reason is that it's easier to recuperate from that error (you just need to erase the link) than to recuperate from the other error (you have to start again from the beginning, to insert the link).
Show.tiki.org snapshot creation is in progress... Please monitor http:///snapshots/ for progress. Note that if you get a popup asking for a username/password, please just enter "show" and "show".
Password reset was successful
Password reset failed
Show.tiki.org instance destruction is in progress... Please wait...
The public/private keys configured to connect to show2.tikiwiki.org were not accepted. Please make sure you are using RSA keys. Thanks.
Unable to connect to show2.tikiwiki.org. Please let us know of the problem so that we can do something about it. Thanks.
Show.tiki.org is currently under maintenance. Sorry for the inconvenience.
Unable to get information from show2.tikiwiki.org. Please let us know of the problem so that we can do something about it. Thanks.
Show.tiki.org is in the progress of creating the new instance. Please continue waiting for a minute or two. If this continues on for more than 10 minutes, please let us know of the problem so that we can do something about it. Thanks.
To help developers solve the bug, we kindly request that you demonstrate your bug on a show2.tikiwiki.org instance. To start, simply select a version and click on "Create show2.tikiwiki.org instance". Once the instance is ready (in a minute or two), as indicated in the status window below, you can then access that instance, login (the initial admin username/password is "admin") and configure the Tiki to demonstrate your bug. Priority will be given to bugs that have been demonstrated on show2.tikiwiki.org.
The URL for the show2.tikiwiki.org instance that demonstrates this bug is at: http://. Note that if you get a popup asking for a username/password, please just enter "show" and "show". This is different from the initial login and password for a new Tiki which is "admin" and "admin".
For the install log, see http:///info.txt
Note that if you see PHP errors or a Tiki claiming to be missing third party software, the instance creation is probably not finished. Please wait a couple minutes and reload.
Snapshots are database dumps of the configuration that developers can download for debugging. Once you have reproduced your bug on the show2.tikiwiki.org instance, create a snapshot that can then be downloaded by developers for further investigation.
Snapshots can be accessed at: http:///snapshots/. Note that if you get a popup asking for a username/password, please just enter "show" and "show".Create new snapshot
|No attachments for this item|