Tiki trackers for issue tracker / help desk -> customer support requests (requests are private)

• Feature request
• Documentation (or Advocacy)

Tiki trackers are great for a bug tracker, as we are dogfooding here.

But what about for a "help desk" setting? -> Private requests from many customers to one company.

Imagine a hosting company. They may have public forums & trackers. But they also have a place where customers can ask direct support requests. And only the customer and the company can follow this tracker.

There is a way for people to just modify their own tracker. But this is more for a user profile, than a series of support requests.
http://doc.tikiwiki.org/tiki-index.php?page_ref_id=3204

You can also give permission to add a tracker item but not view. But they can't modify existing tracker items. (like sending in a black hole)

If we want people to submit many tracker items, but only see/edit their own, what should we do?

Currently, there is and option "Item creator can modify his items?" at tiki-admin_trackers.php

Maybe we need one: Only item creator can view his items?" Of course, staff working for the company would be admins and could see the trackers for all companies.

Or there could be login drop-down, and only that user can see. Even nicer would be that it's possible for people of the same group to see.

Maybe this possible with the current feature set. In which case, just documentation is necessary.

Some things to experiment:
"My items" in tiki-my_tiki.php

Current workaround is to make a tracker for each customer.

Please see: Issue Tracker

Related:
Trackers need "tiki_p_trackers_view_own" permission to view own items only
http://dev.tikiwiki.org/tiki-view_tracker_item.php?itemId=211

A profile is needed:
http://profiles.tikiwiki.org/Issue_Tracker

This bug has been demonstrated on show2.tiki.org

Please demonstrate your bug on show2.tiki.org