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Tracker file upload broken for MacOsX created files

Status
Pending
Subject
Tracker file upload broken for MacOsX created files
Version
18.x
18.x Regression
Category
  • Usability
  • Regression
  • Bug
Feature
Trackers
Resolution status
Works For Me
Submitted by
Torsten Fabricius
Lastmod by
Torsten Fabricius, Jonny Bradley
Rating
(0)
Description

Hello folks,

I found out a strange behaviour at least for .pdf files:

I use a Tracker with a field of type "files" to provide a "file-pool" respectively a download area for an npo's member are - Tiki 18.0 alpha. On another site with Tiki 17 the error does not appear.
File gallery is set to store in directory on both sites.

When a user tries to upload a file of any size that was either created on a Mac or that was sent from a Mac by email (so has been stored/saved on a Mac), it is not possible to upload to Tiki via the files field.

Error: Upload impossible. There are restrictions.
(translated)

The same file can be uploaded via the file gallery - but then it does not appear in the tracker.

jonnyb wrote:

Jonny in IRC at 26 March 2018:
"4:57:20 PM - jonnyb: althugh the error looks like one i exposed recently in 18.x - before when it errored it just removed the tracker item edit modal so you lost all your changes an so i fixed that, but i should not have introduced any new errors - maybe the file is too big, or doesn 't meet the mime type or somthing? check the extension is .pdf etc, maybe it's something like that?"


When I recreate the file (I use Ubuntu 14.04), by importing to a software and save as new file or I split and remerge it with pdfSAM, the newly recreated file can be uploaded via the tracker field files.

It is not enough to simply save a copy from the .pdf viewer, but it must be really created new. pdfSAM is a workaround for multipage files, but not sufficient for a growing amount of files.

As I am stubborn in the npos where I am engaged, that we need OS independend solutions, not excluding for ex Linux users, I cannot expect from Mac users to not being able to use the Tracker field of type files and even not be able to privide files to the teams.

I am wondering why this occurs, cause afaik the main developer of this field type is a Mac user himself -Jonny, right assumtion ;-) ?

Please help or comment.

If no quick fix possible, I'll post a bugreport including this description later on today.

Thx for help and considerations.
Torsten

Solution

Can you provide an example of this sort of "Mac" file - i use Mac created files on trackers on trunk and 18.x without any problems

Importance
9
Priority
45
Demonstrate Bug (Tiki 19+)
Please demonstrate your bug on show2.tiki.org
 About show2.tiki.org

To help developers solve the bug, we kindly request that you demonstrate your bug on a show2.tiki.org instance. To start, simply select a version and click on "Create show2.tiki.org instance". Once the instance is ready (in a minute or two), as indicated in the status window below, you can then access that instance, login (the initial admin username/password is "admin") and configure the Tiki to demonstrate your bug. Priority will be given to bugs that have been demonstrated on show2.tiki.org.

Version: Create show2.tiki.org instance
Demonstrate Bug (older Tiki versions)
This bug has been demonstrated on show.tikiwiki.org
 Accessing the Tiki instance that demonstrates this bug

The URL for the show.tikiwiki.org instance that demonstrates this bug is at: http://torsten-11143-6610.show.tikiwiki.org. Note that if you get a popup asking for a username/password, please just enter "show" and "show". This is different from the initial login and password for a new Tiki which is "admin" and "admin".

For the install log, see http://torsten-11143-6610.show.tikiwiki.org/info.txt

Note that if you see PHP errors or a Tiki claiming to be missing third party software, the instance creation is probably not finished. Please wait a couple minutes and reload.

 Snapshots

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Snapshots can be accessed at: http://torsten-11143-6610.show.tikiwiki.org/snapshots/. Note that if you get a popup asking for a username/password, please just enter "show" and "show".

Create new snapshot
SVN update
Ticket ID
6610
Created
Monday 02 April, 2018 02:14:44 GMT-0000
by Torsten Fabricius
LastModif
Thursday 19 July, 2018 15:16:59 GMT-0000

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