Issue Tracker

This page contains notes on how to make Tiki trackers a better help desk solution.

Brainstorming

user is now able to see all trackers assigned to him: tiki-my_tiki.php

However, when clicking, he can't access unless he has tiki_p_view_tracker

We don't want to give tiki_p_view_tracker because person should only see their own.

Ideal case:

• User submits a bug/issue tracker (with tiki_p_add_tracker)
• User & admin can comment on tracker item.
• User can't see others.
• An email is fired off to both admin & user when something changes (or a comment)

Should a comment re-open the bug? (closed -> open)

ToDo:

Mail-in: recognize "from" email and assign action to the correct user
Tracker mail-in (in addition to forum, wiki & articles)
Make a Profile: Issue_Tracker